The Challenge An outsourced retail service provider, which services the large majority of the investment market in South Africa, was faced with a wide array of payment integrated challenges, including the need to interface multiple banking processes and data sources. It was also becoming more of a challenge to mitigate the increasing risks of fraud,…
The Challenge An international retail bank operating throughout Africa was experiencing significant delays in the reconciliation process, due to disparate file layouts and data sources, as well as timing mismatches from ATMs, Card Switch, VISA Settlement and Nostro Accounts. They sought Digiata’s services to assist in effectively overcoming the resulting operational inefficiencies, lack of control,…
The Challenge A leading wealth and investment bank was faced with the challenge of their clients operating on disparate and non-integrated systems – which made it difficult to maintain and manage clients on a single consolidated view. To manage clients, complex structures and holdings had to be consolidated on regular basis. Furthermore, sales capacity was…
The Challenge A large financial institution, based in South Africa but operating in more than 16 countries, requested Digiata’s assistance to help replace their existing banking platform with a new core banking system, to integrate and standardise their systems across the African continent. The client also required a data reconciliation solution to guarantee the accuracy,…
The Challenge Digiata devised a clever mobile solution to help alleviate the frustration, travel and time wastage involved in signing up new clients. Typical face-to-face sales processes involve multiple trips to and from client premises, conducting needs analyses, signing contracts or procuring supporting documents. The Solution A tablet-based solution was created to make the…
The Challenge One of South Africa’s leading corporate investment bank’s sales and operational capacity was limited, due to slow, paper-intensive manual client onboarding processes, which had begun to negatively impact the customer experience. With significant time and resources going toward the preparation, collection and vetting of documentation, further complications may arise due to inter-departmental handovers.…
The Challenge A leading South African wealth management firm faced increasing difficulties with keeping track of work items allocated to its developers, using its antiquated paper-based solution. With their existing process requiring manual completion of forms, manual sign-off from the user’s manager, and manual allocation of work to available developers, the system had become unworkable…